visitor searches
  • Text Size 
  • increase text size
  • decrease text size
  • return to default text size

Inclusion/Exclusion Criteria

  1. Included in the resource database are the following:
    1. Non-profit organizations, government agencies and educational institutions providing a community service in Info Line's service area.
    2. Organizations (such as churches, social clubs) which offer a health or human service to the community at large, not just their own members.
    3. Proprietary organizations which offer services in the areas of health, mental health, recreation, education, financial assistance, legal assistance, home maintenance, arts and culture, to the general public and that meet the following criteria:
      • provide services not met by public or non-profit agencies, or
      • offer low-cost goods that are not readily available through community non-profit agencies, or
      • offer free or low cost services to the community
    4. Self-help/support groups.
    5. Elected representatives (federal, state, county, city).
    6. Hospitals, health clinics, skilled nursing facilities.
    7. Organizations outside Summit County which provide a service not available locally.
    8. Professional associations (especially those in the social services field) that provide specialized information and referral services related to their field of expertise. These may include:
      • Counseling/Psychiatry
      • Medical
      • Dental
      • Legal
    9. Advocacy groups.
  2. Excluded from the Resource File will be:
    1. Agencies offering services outside of Info Line's service area.
    2. Services available only to members of a certain group or club (i.e. counseling available to a church's parishioners only).
    3. Illegal services; including agencies which deny service based on color, race, religion, gender, sexual orientation, ancestry, nationality or any other basis not permitted by law.
    4. For -profit businesses offering services available through public or non-profit agencies
    5. Private practices, individual practitioners and groups of consulting practitioners. Professional associations that offer referrals to these agencies will be listed as appropriate.
  3. Where licensing standards for a given field of service are known to exist, only those agencies which meet these standards may be included in the database. Agencies may be requested to send copies of their licensing with their application for inclusion in the resource listing.
  4. Where licensing standards are not known to exist, Info Line will use the following guidelines to establish the validity of any agency's service.
    1. Evidence of an established service site
    2. Demonstrated provision of service for a period of at least six months
    3. Evidence of an established service site phone number
  5. Info Line may use one or more of the following means in the validation process:
    1. Site visit and face-to-face interview.
    2. References from clients or affiliated professionals.
    3. Consultation with other agencies in the same field of service or geographic proximity.
    4. Check with local law enforcement and/or consumer complaints agencies.
    5. Review of the agency's website
  6. If an agency does not meet the criteria for inclusion in the resource file, the Resource Coordinator will inform the agency by phone or in writing. If there is a challenge to the decision of exclusion, a meeting with the Vice President of Services can be arranged to explain the reasons for the exclusion. If still not satisfied, a meeting with the Executive Director would be the next step, followed by a review by the Board of Directors.
Powered by ReferWeb
The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County.